Remote UX Consultant, Director of User Experience Strategy and Business

Jul 2023 - Present

itie Knowledge Solutions - (Remote)

Revolutionized user experience strategies, fostering seamless interactions between stakeholders in globally AI-Driven Healthcare Products. Pioneered innovative design methodologies, enhancing transparency and efficiency in customs clearance processes. Crafted visionary UX frameworks, driving cohesive collaboration among cross-functional teams for impactful product development.

Key Achievements: 

• Enhanced user engagement by 40% through intuitive UX designs across desktop, mobile, and tablet platforms.
• Streamlined customs clearance workflows, reducing processing time by 25% and errors by 15%
• Led a team of six designers, achieving a 30% increase in productivity through effective mentorship and collaboration.
• Implemented data-driven design strategies, resulting in a 20% boost in customer satisfaction metrics.
  
• Spearheaded UX improvements, contributing to a 50% increase in conversion rates within the sales funnel.
  

KLEARNOW is the pioneer in simplifying customs clearance. The company is backed by top-notch leaders from Google, mySQL, DHL, Thought Spot, Tesla and McAfee, etc. Bringing trans-parency between broker, importers, freight forwarders and various parties involved in the international shipment and cargo handling is the main goal of the company.

Agradoot joined KLEARNOW as a principal UX designer, currently head of UX, managing six people team, and working as a full- stack end to end-design for desktop, mobile, and tablet-friendly applications. Although he reports directly to the CTO of the company, he involves intensely with customers, investors, and advisors and creates a comprehensive design for the sale tunnel. His visionary inputs are helping the company with fundraising, sales pitching, branding, and other leadership activities.

UX Strategist & Manager - TIBCO ActiveMatrix® BPM @ Nimbus

May 2013 - Jul 2019

Tibco Software Inc. - Palo Alto, CA

BPM is a discipline involving any combination of modelling, automation and execution of the business activity. Agradoot has significantly exhilarated TIBCO BPM’s UX culture and the ROI that helped to engage from zero to seven UX designers in a span of two years. Also, become a major revenue generating product line for TIBCO. Agradoot was managing the entire BPM UX group and worked closely with TIBCO EUROPE (London and Paris) product owners, stakeholder and marketing. He was leading the TIBCO Cloud Integration along with enterprise products 

Key Achievements: 

• Achieved a 20% increase in user engagement and satisfaction through the delivery of holistic design solutions, seamlessly integrating business, brand, and user requirements within TIBCO BPM’s product suite.
• Spearheaded the successful execution of 10+ end-to-end experiences in collaboration with business stakeholders, graphic designers, and developers, resulting in a 25% reduction in customer support requests and a 15% increase in overall user retention rates.

Homecare Automated Logical Operations is a hosted, web-based, software system to provide home health and hospice agencies to handle their clinical as well as business needs, and optimize their reimbursement

Chat That 

 ​Social Networking mobile app will allow users to ask questions and share information with the world. Users will be able to ask questions about, seek advice, get a review, or get insight on absolutely any person, place, thing, idea, or concept. Users can do this through chatting with other users, in real time.

Neu Hope Inc.  

Neuhope, a group app, platform and service to significantly improve the
outcome and quality of life for patients experiencing cancer or other chronic disease. The app and platform orchestrates the patient, caregiver, family, friends, medical professionals, and third party services in a virtual community to benefit the patient.

Sr. Information Architect – Security and Mobility Division

Mar 2012 - Apr 2013

Cisco Systems. - San Jose, CA

Cisco Identity Services Engine (ISE) is a security policy management and
control platform. It automates and simplifies access control and security compliance for wired, wireless, and VPN connectivity. Cisco ISE is primarily used to provide secure access and guest access, support BYOD initiatives, and enforce usage policies in conjunction with Cisco TrustSec.

Responsibility:

• Designer collaborator and lead strategist of Cisco Identity services engine - widely known as ISE (http://www.cisco.com/en/US/products/ps11640/index. html)
• Managed and transformed user experience of several new features of ISE version 1.2 from 1.0such as ( Reporting, Policy creation, Guest Management, Search, Mobile Device management, CA Certificate design)
• Ideation, Conceptualizing and inventing new product opportunities, sketching user experience, prototyping and visual design.
• Creates design awareness, Transform linear UCD into lean and Agile UCD.
  
• Voice of participatory design (Designer as facilitator), Responsible for design review and consultation among Engineering, Marketing, Product management and other cross vertical team.
  
• Study competitors product ( Such as Aruba and Juniper ) and bringing next generation userexperience into CISCO security paradigm
  

Product Manager – User experience

Jul 2011 - Mar 2012

Finovera Inc. - Milpitas, CA
 

Agradoot joined Finovera Inc. as a user experience product manager to shape Finovera’s only web based software product that allows user to organize bills, statements, documents and manage everything in one ultra secure online space instead of letting bills, statements and documents pile up and cause clutter and stress. This product is a never before in its nature so Finovera hired Agradoot as an experience design architect responsible to design over all product experience. Agradoot was long time consulting with this company remotely from London prior to is direct inception.

Responsibility:

• Implemented targeted UX enhancements resulting in a 40% increase in user engagement within the first quarter.
• Optimized product workflows, leading to a 25% improvement in system efficiency
• Led the initiative to enhance product accessibility, achieving a remarkable 95% compliance with industry standards.

Lead, Digital planning and Social Experience Designer

May 2011 - Jan 2012

Sapient Nitro - London and Frankfurt

• Leading a team of digital designer and user researcher and delivers user insights in order to deliver innovative and top-notch User Experience
• Contribute to business success by managing user experience research in driving research findings into design work, processes and product/UI specifications
• Create value by delivering useful, usable and enjoyable software and web user experience
• Manage day to day activities of the team including performance management and on-going feedback and coaching
  
• Build key partnerships with peers in other business groups; i.e., User Experience Department, Product Management, Marketing, Market Research etc.to inform and drive superior user experience and ensure that the right products are built in a collaborative, and user-centric way.
  

Key projects and Clients
Client: Volkswagen, UK Project: Internal portal 
Client : Sky: Sky Cloud a content management solution for one of the UK’s largest free WiFI provider 
My Sky week : A SKy TV social media application 
Sky mobile : A mobile version of Sky website 
Sky movie Christmas campaign 

Clinet GSK - Lucozade 
Lucozade social media campaign - Nominated for best social media design by British Interactive Media Association. 
GSK vaccine : A GSK website for medical practitioners Real time display - And Inhouse AD management product

Activities: EBAY unified checkout, PayPal iPhone application, Various products of PayPal China, Bill Me Later research design, PayPal with Satandar Bank in UK, PayPal content management system, PayPal for social networking on Samsung phone, Terminology study for PayPal India.

Sr. Researcher and Human Interaction Designer

Mar 2008 - Sep 2008

NVIDIA - Santa Clara, California 
Lead, user experience and interaction designer for NVIDIA GeForce 9 Series GPU Control Panel Interfaces for Windows XP and Vista.•Early visualization through sketches and storyboards.
 
Responsibility:

• Proposing basic design mock ups mostly paper prototyping, which meets scenarios based on personas
• Creating Interaction Design Specifications, walkthroughs for further usability testing and actual development.
• HDTV user experience aimed to deliver best visual computing experience through NVIDIA Graphics cards 

Computer Games usability expert - 

• Usability goals for productivity software differ from those of games (ease of use, speed, etc, versusgames where challenge and difficulty may be part of the fun)
• Usability, Playability Testing, Survivability Analysis, Deep Play, Heuristic Analysis.
• Heavy engagement in all visual activities, including hard core gaming, video, media content activities.

Products: NVIDIA GeForce, PhyX, NVIDIA on Windows 7, Mac, SONY, Nokia

User Experience Lead

Aug 2006 - Mar 2008

MindTree Ltd, Bangalore, India
 
Responsibility :

Creation of Product Design strategy, defining workable U.I., Design and  Usability Testing processes with associated User Interface Style Guides, Icon Design Strategy and Branding Methodologies. Usability and Web/ UI Development Activities: 

• Worked as a part of development team and lead UI coordinator for large scale development projects.
• Direct, conceptual, strategic and tactical creation of robust integrated GUI websites and web application solutions using HTML, DHTML, CSS and Java Script. Worked with development team to ensureany designs produced were practical and efficient to implement.
• Consulting Project & Product development:
  
• Kodak Graphics Communication (http://graphics.kodak.com/)
• Getronics Pension Planner
  
• Intranet Web Portal- Imperial Tobacco Group.
  
• KRAFT PREP PACK website
  
• EMERSON Corporate Website information Architecture design (http://www. emerson.com/)
  
• AIG e-Treaty
  
• Media Player for Nokia N700 / N800
  
• SONY Web application
  

Clients: DOLBY LAB, NOKIA, SONY, AIG, KRAFT Food, Kodak, EMERSON, Getronics, Imperial TobaccoGroup

UI Architect

Jan 2005 - Jan 2006

Spectrum Infomedia - Bangalore, India
Responsibility :

• Designed Windows gadgets for Cricinfo.
• Managed all phases of software and multimedia projects with effective usability plans towards users’ goal and business needs for a wide range of clients.
• Transitioned all product user interfaces to a new look and feel for web-based applications based on product demos/prototypes.
  
• Performed usability testing and synthesized data into concrete GUI design proposals; presented design ideas using white boarding, storyboarding, paper prototyping, flowcharting and mock ups.
• Created practical visual simulation using Macromedia Flash for developers to meet better understanding of critical applications.

Web and Visual Designer

Jan 2003 - Aug 2005

Spectrum Infomedia - Bangalore, India
Responsibility :

• Lead with various Interactive CD ROM / Course Material / CIV / KIOSK / Product Training / SoftwareSimulation and similar development projects.
• Prepared several technical documents for planning estimating, time framing, technology selectionfor various multimedia projects.
• Budget Car Rental Booking web site (www.budgetsaudi.com)
  
• Character Animations and Screensavers - MSN
• Multimedia Website - Kitchen by-Design
• Video Editing Project, based on screenplay - National Geographic Channel 

Clients : MSN, BUDGET, NATIONAL GEOGRAPHIC 

Associate Multimedia Content Creator

Sep 2001 - Nov 2002

Arena Multimedia - Bangalore, India  

• Designed visual materials, interpreted and created in production multimedia.
• Worked closely with marketing specialists, photographers, copyrighters, editors and print houses

Tools

Years of Start-up Experience

Hands on Design Skills 

• UX design experience in venture-backed enterprise SaaS
• Experience designing responsive Web interfaces using off-the-shelf component libraries (Material UI, Fluent UI / FAST, Carbon, Tailwind)
• Rapid prototyping
• Persona and Scenario creation
  
• AI- Powered wireframing, Spec creation, Story boarding and task flow creation
• Hi fidelity prototyping
• Cognitive walkthrough
• Visual design and branding
• Design System with Figma, Sketch App etc. 
  

Design Team Management Skills 

• Communication: Collaborate with product management and engineering
• Team building: Interview, hire, and grow the UX team
• People management and Project management, Process improvement
• Empathy: Understand user perspectives by actively listening, observing
  
• Prove Design ROI

User Research Skills 

• Card Sorting
• A-B testing
• Site visits usability testing Surveys.
• Heuristic evaluations, Focus groups, User Task analysis,
  
• Usability testing (Video analysis)
• Eye Tracking
  

Domain Expertis​​e

Hobbies and Interests

Photography 

Internationally recognized Photographer. Won several Internation competition including Budapest , Moscow, Tokyo, Paris Photo Award.

Exhibition held in Louvre Museum, Miami, San Jose and many places 

Published in International photo magazines

Certified Scuba Diver 
Cross country motorcyclist 
Novelist, 
Children Book Writer